SET Proceedings 2978-4387 Caravel Press 10.65582/set.2008.324 2008.324 Service manner of maintenance management and occupants’ satisfaction to indoor environment KwonSuh-Hyun ksh81@hotmail.com ParkMin-Sun KwakRo-Yeul rykawk@hanmam.ac.kr ChunChung-Yoon Dept. of Housing and Interior Design, Yonsei University, Seoul, Korea Dept. of Architectural Engineering, Hannam University, Seoul, Korea 24082008 7 1 978-1-995850-08-5 2288 2295 24 August 2008 © 2008 Copyright WSSET 2008

The purpose of this study is to see the relation between service level of maintenance management and occupants’ satisfaction to their office indoor environment, and indicate service manner of maintenance management to raise occupant satisfaction to IEQ in office. This study uses results from field surveys conducted in two office buildings. We have found that: (1) maintenance service level does not correspond with occupants' satisfaction level. (2) slight difference on physical environmental condition nearby comfort zone did not affect occupant satisfaction greatly. (3) Help desk service provided by maintenance management organization taking care of occupant claims had a very significant correlation with occupants' satisfaction to indoor environment. (4) adaptive opportunity affects to occupants' satisfaction to IEQ psychologically.

 Office Maintenance management Occupants’ satisfaction IEQ 24 to 27 August 2008 7th International Conference on Sustainable Energy Technologies SET2008 7 Seoul, Korea Suh-Hyun Kwon, Ro-Yeul Kwak, Chung Yoon Chun, Will high Service quality of Maintenance make high Occupants’ Satisfaction to their Office’s IEQ? , Proceedings of COBEE 2008, pp.1374~1380, Dalian, China Akira Takakusagi et al., Setting Method of quality level of jobs for contract in maintenance and management of building services, AIJ J. Technol. Des., Vol.13, No.25, 197-202, Jun., 2007 ASHRAE. 1992. ANSI/ASHRAE Standard 55-1992, Thermal Environmental Conditions for Human Occupancy. Atlanta: American Society of Heating, Refrigerating, and Air-Conditioning Engineers, Inc. Joanna Eley. 2001. “How do post-occupancy evaluation and the facilities manager meet?”, Building research & Information. Vol. 29(2), pp.164-167.