The purpose of this study is to see the relation between service level of maintenance management and occupants’ satisfaction to their office indoor environment, and indicate service manner of maintenance management to raise occupant satisfaction to IEQ in office. This study uses results from field surveys conducted in two office buildings. We have found that: (1) maintenance service level does not correspond with occupants' satisfaction level. (2) slight difference on physical environmental condition nearby comfort zone did not affect occupant satisfaction greatly. (3) Help desk service provided by maintenance management organization taking care of occupant claims had a very significant correlation with occupants' satisfaction to indoor environment. (4) adaptive opportunity affects to occupants' satisfaction to IEQ psychologically.
Kwon, S., Park, M., Kwak, R. and Chun, C. (2008). 'Service manner of maintenance management and occupants’ satisfaction to indoor environment'. SET Proceedings, 7(1), pp. 2288-2295. https://doi.org/10.65582/set.2008.324
